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At Muffin’s Halo, we’re honored to support your blind dog’s confidence and mobility. Every product is thoughtfully designed to help your pup navigate the world safely and comfortably. We want you to feel confident in your purchase.
If your order isn’t the right fit, we’re here to make exchanges and returns as smooth as possible.
Returns and exchanges are currently available for U.S. and Canada orders only. For international customers, we recommend carefully reviewing our detailed product descriptions and sizing guides before placing your order. Don’t hesitate to reach out to our dedicated customer experience team at info@muffinshalo.com with any questions.
If you’d prefer a different size, color, or halo configuration, exchanges are available within 14 days of receiving your order (U.S. and Canada only). For international customers, reach out to our dedicated team for further assistance.
To start an exchange, please visit our Exchange & Return Center. You’ll be prompted to enter your order number, which you can find in your order confirmation email.
If you selected Checkout+ at the time of purchase, your exchange shipping will be completely free. If not, we’ll still cover the cost of shipping the replacement item to you—you’ll just be responsible for the return shipping fee. You will have 28 days to return the item.
We accept returns within 30 days of delivery for products shipped to the U.S. and Canada. To start a return, please visit our Exchange & Return Center.
Return Conditions
All returned items are inspected and graded based on condition. Restocking fees apply as follows:
| Window | Grade | Description | Fee |
|---|---|---|---|
| Within 7 days | Brand New | Unused, unopened, all original packaging included. | None |
| Within 30 days | Grade A | Tried-on only, unused, clean. | 10% |
| Within 30 days | Grade B | Light signs of use (e.g., minimal pet hair). | 15% |
Processing may take up to 15 business days. Refunds are issued to the original payment method. Original shipping charges are non-refundable.
Email: info@muffinshalo.com
Phone: (844) 227-4656
Address: 16304 East 32nd Avenue, Suite 40, Aurora CO 80011