Returns + Exchanges


If necessary, your Muffin's Halo purchased directly from our website may be exchanged within 7 business days of receipt for a size or halo exchange free of charge. You are responsible for the return shipping fees for your exchange. Please email or call ahead for authorization to make your exchange with us!


The Muffin's Halo is a highly specialized blind-dog guiding device. We do not accept any returns. Limited exceptions are only made for never-worn products in an unopened package. Please email or call ahead for authorization to make your return with us!

A refund for a never-used/unopened product does not include shipping charges. You are responsible for the return shipping fee. Refunds are processed approximately 14 days after we are in receipt of your unopened/never-used product and will credit back to your original form of payment less the shipping charge.

Returns of used products are not eligible for a refund and will be donated to an animal rescue or shelter. You may also consider donating your harness to your veterinarian or a local shelter to help another dog in need.


Please place the item securely in its original packaging and include the packing slip or relevant order information (order number and name), and mail your return to the following address via any tracked shipping method of your preference:

Attn: Muffin’s Halo Returns
Paw Prosper
16304 E 32nd Avenue, Suite 40,
Aurora CO 80011

Please Note:
For defective or damaged products, please contact us at the contact details below for more information.


If you have any questions concerning our exchange and return policy, please contact us at:
(844) 227-4656

Last updated May 16, 2023.